If any suspicious email appears in your inbox please do not click on links or file attachments or share your username and password.

Cyber-attacks such as ransomware are most often delivered through “phishing” emails. The best way to protect the hospital, and your home computer, against these attacks is to be able to identify and disregard “phishing” emails. Here are some tips to help you identify “phishing” emails:

1. Unsolicited – “Phishing” email is unsolicited. It is designed to look like it is a legitimate email from a real sender such as Amazon, Canada Post, Facebook, or from a bank. These emails will urge you to either visit a website by clicking on a link or open a file attachment, such as a word document or PDF file.

2. Content – ”Phishing” emails are often poorly written and formatted, containing several spelling and grammatical mistakes.

3. Impersonal – In almost all cases, these “phishing” emails will refer to the recipient in generic terms instead of using their name.

4. Action – “Phishing” emails often relay a sense of urgency and request immediate action from the recipient, providing a link to for the recipient to click on.